Phoenix West 2306

Everything was great. The day we checked in lazy river pumps were broken NO NO since of urgency to fix it. I know our weather was not the best but looks like they could have say something to us. We won't stay at that building again. We always stay on the bay and never had a issue.

The check in process was super easy. The place was awesome for our big family. Being on the beach was great and having the pools, slide and lazy river was a refreshing break from the salty gulf. Overall, fantastic!

Parking a nightmare. Desk Staff unhelpful, every time we ask a question on parking or where to get things needed they had no answers and said they couldn't help us because the room we were in.We spent several hours in the elevators trying to get up and down the elevators. I called the number for help and they never would return my calls.none of the TVs in the room worked right, sound kept going out.The pool and the lazy river was the only thing that was enjoyed. THe slide was broke down almost all our stay and that was one reason of staying there because the kids love the water slides but only got to use 2 days because down.

We stayed 6 nights and 7 days and had a wonderful time! Our only issue was the fridge in the condo wasn’t cooling when we arrived but we contacted property management and they were immediately on it! They even came back twice the next day to assure things were going fine.

It's a beautiful condo! It had everything we needed. There were 6 women, so the 3 bedrooms and 4 bathrooms were perfect. We'd go back again.

Wonderful stay!

We were extremely pleased with the property. The check-in and out process was smooth. The condo was very clean, the beds are very comfortable. The view is phenominal. I highly reccommend this place, and we will definitely be visiting again.

Overall the condo was beautiful, only issue we had was it appears that the cleaning crew did not properly clean the condo . There was about an inch of dust on the lamp shades and the furnace vent was clogged with dust . The bedroom closet was off its track so we couldn't open and close the door properly. There was dark hair in the master shower that had to be cleaned out prior to even showering. the check in and out process was smooth.

Over all okay my room 2603 unite needs to change the shower curtain it was molded in one of the bathroom with the double bed , red stain in the carpet in the front room and also a lot of long stringy hair on the comforter in the master bedroom.

Had a great time with our family for our annual beach trip! My husband & I had stayed here with friends before. This was the first time with family. Everyone agreed they loved the facility. Plenty of space for our growing family. May try to get a 4 bedroom in the future. Only thing I did not like was having to pay for a parking space. This was a new expense. We had three families & needed 3 parking spaces. We were not guaranteed this at booking. Parking offsite would have been a nightmare & would not have wanted to come back if we had to do that. Fortunately, it worked out for us this time.

Totally enjoyed our family spring break stay at this location. It was gorgeous and provided everything we needed and then some. I was a little worried at first about some of the reviews complaining about the elevators. But we had absolutely no issues. Would definitely like to return on a future vacation.

Everything was great everything was clean very nice condo The only thing could use a Wi-Fi booster or extender for people to have their cell phones it kept going in and out low Wi-Fi but everything was great all three condos had a very nice Thanksgiving reunion.... and hopefully we come back again next year thank you...

We stayed at Phoenix West 2306 for 7 days.Condo was very clean. We really liked the light colors of the unit.Bedrooms were well furnished. We really have no complaints about the unit,management,check in and out,location. Pools and lazy river were a big hit. We have been coming to Gulf Shores for 20 years and Phoenix West was I think the best condo yet.We would stay at 2306 again.

Had a wonderful time with family. Only issue was the lazy river. I didn't expect kids swimming around those of us on tubes lazily floating! Kids were not lazy! They were racing.

We called to have the wifi fixed almost everyday and never had more than a "fair" connection. It was terrible.
The place is so big and only has 4 elevators if you plan on getting to your room at peak times it will take 10 or more minutes.
The place is very nice, but, our freezer didn't work and we had ice cream spoil and ice in the ice maker melt and drip on a box of waffles.
Other than minor things it is a very nice place. I won't stay there again because of the various inconveniences of it being so big with so many rooms. I've stayed at other smaller Phoenix condos before and didn't have these problems. For the cost, it really wasn't worth the pain.
Also, the bed in the master was terrible! Hump in the middle made you always feel like you were rolling off the bed. Ridiculous.

We have stayed in units at Phoenix West for the past eight years. This unit was one of the best we have ever stayed in. It was clean, well equipped and had an excellent location in the building. We would definitely stay there again.

We always have a great time staying at Phoenix West. This unit was very nice, great price. We had to leave a day early because of the hurricane, but overall we had a nice stay.

We took our family of 6 to the beach for a 10 day vacation and could not have found a better place. The condo was beautiful and the amenities at the property were excellent. I was worried that we would experience large crowds, slow elevators and the destination would not live up to expectations. Instead we had the best time with absolutely no drawbacks. It was the best vacation and we are definitely coming back next year! I would recommend this condo and complex to any family!

Phoenix West is a great location. Our room was on the 23rd floor...great view. Condo was very clean and spacious. We had 10 adults and a baby. I can't wait to visit their again. My only complaint is parking...we had 3 cars with only two pass available. But parking garage had plenty availability.

Several issues but they were mostly handled satisfactorily.

The condo was very nice. The only things I would change is to include back up toilet paper. The condo was very clean. The door on the bedroom closet seemed to have an issue with opening properly. The ice maker and all other appliances were very nice. The balcony was very nice. The internet was not consistent (actually did not work most of the time) Qverall and excellent experience.

Trip was very pleasurable. Whomever was assigned to check arm bands was doing a very thorough job checking them. The unit we stayed in you could not hook up to the internet because it was locked out. I informed the desk and the owner never did unlock it. I would say the biggest problem I had with the trip was the lazy river only has 15 or so float tubes. At times it was very hard to get a tube since this condo has so many guest. It definitely needs more tubes. I have stayed a West II several times and never had trouble getting a tube because there is way more available there. Overall the stay was very nice and look forward to being back in the fall.

This was a great unit to stay in. Very clean with good amenities and very family friendly. Phoenix West is in a good location with plenty of restaurants and shopping nearby. We have already booked are next vacation in the same unit.

This unit was extremely clean, owners were great to work with. Highly recommend this unit! Great family vacation destination. Will use them again!!