Phoenix Orange Beach II 1203

I was not aware that the Unit was directly across from the elevators. The Unit advertises sleeps 10. However only 1 garbage bag was available for the Unit for a 3 day stay. The only ice maker was in the refrigerator and never filled to capacity only two cups overnight.

We thoroughly enjoyed our stay in this property. The view of the beach from the living room and balcony was the top feature of the unit. Overall, the unit was attractive, nicely appointed and comfortable. These strengths outweighed the weaknesses of the unit—and there were some significant weaknesses. Most notable among these was the worn and uncomfortable mattress in the master bedroom, which resulted in a few sleepless nights. Another problem was the absence of a functional coffee pot, which necessitated our purchase of a pot at the local Walmart. Finally, the supply of hand towels was not adequate for a unit of this size. Nonetheless, we would recommend the unit, with the hope that these issues are addressed in the near future.

We love this unit. Beautifully decorated and incredible view. The grandkids loved the lazy river!
Great location and great property!

Beautiful property and condo. Would definitely recommend to anyone.

Great condo and location. Condo was very nice. Had a few small issues and Jill was super responsive. Will be back again.

Spotlessly clean, tons of amenities, great location. We brought groceries and didn’t have to leave the property (except to run across the street for a treat!) during a crazy holiday weekend and we had an incredible time!

We had an amazing time with plenty of room for the family to relax after a fun day at the beach or in one of the pools. We not only will be coming back, we'll be recommending Phoenix II to anyone who will listen!

Check-in begins at 4:30pm at this location. We arrived at 4:50pm, parked and walked up to the desk at 4:55. The staff behind the desk appeared irritated and said that we would have to come back in the morning to purchase a parking pass, as the desk was closed for the day. Then she just walked off. Entering the condo for the first time, there was a nasty scent coming from the bathroom and the floors were gritty with sand.The balcony lock was jammed/wouldn't open, so we emailed property mgmt for assistance. No one ever responded. Internet service was spotty. The refrigerator ice maker wasn't working properly (ice kept jamming, then leaking on floor), so we ended up using a bag of ice that we purchased for drinks. We do not recommend staying here. This was our fourth stay at a Phoenix property, so we were unpleasantly surprised at the lack of customer service and cleanliness.

Manager's Response

Our recent stay at the Phoenix Orange Beach 2 was fantastic! Our condo was very clean and nicely decorated. Beds were comfy and the kitchen was equipped with everything we needed. Beautiful beach and pool area. The heated indoor pool was a great option since the outdoor pool is not heated. Property and beaches felt very safe. Highly recommend a stay at this beautiful property!

The condo was beautiful and well maintained. We have a relaxing time at the pool and the lazy river. It had direct access to the beach where we spent plenty of time! The ice cream shop across the street is also a big plus!