Phoenix West 1009

Condo was exactly like the pictures !! The view was awesome ! Large balcony with plenty of seating outside . My grand children loved the slides and the lazy river !!

Great location. Plenty of room for our group of four. So nice for everyone to have their own bedroom and bathroom. Balcony furniture was very nice. Kitchen had bare essentials but we ate out most of the time. Condo could use a little TLC but we thoroughly enjoyed our stay.

Was very pleased with our stay, this particular place had all the extras ! Already planning our next trip to stay here!

Very nice place to stay, close to everything and lots to do. Loved the quick stroll to the beach and lazy river. Unit could have been cleaner, floors were bad but overall it was in good shape.

We had the best time at this rental property. The balcony was large and we enjoyed sitting outside looking at the beautiful view and could see dolphins. It was a hot and humid week when we were there so we spent a lot of time in the water. The beachfront was nice and clean and so relaxing to hear the waves coming into shore. We enjoyed looking for shells during the day and crabs at night. We used the lazy river and pool a lot and the slide was an extra bonus for the kids. The indoor pool and hot tubs were nice when you needed a break from the outdoors. There were also other amenities we didn’t use, but seemed nice. The condo itself was setup nice for a big group. I liked that the 4 bedrooms had their own bathrooms and an extra bathroom in the hallway. Having laundry available in the condo is a big plus when dealing with wet swimsuits and beach towels. The kitchen/dining space had lots of seating. The only thing I would say is make sure you realize the sleeping arrangements are for two pull out couches and roll out beds to accommodate up to 17. We had the kids sleep like it was a sleepover and had the roll out beds in the living room area. I never noticed any noise from other condos, which I thoughts was great. Overall we were very happy with the experience. The condo and property was spacious and had many spots to hangout and you couldn’t be the incredible views.

Another vacation dream come true!! My first time was last year, in a 3 bedroom and am so happy to be able to come back this year to a 4 bedroom. You can't ask for a better view from our spacious deck. The four bedrooms were very well appointed and the beds were so comfortable. It's an added plus having a small deck/sliding glass doors in each bedroom. The kitchen was well stocked with all the essentials, you just need to add the food. We had an issue with the toaster but Charlotte saw to it that we had a NEW one the next morning!! Kudos to Charlotte for taking care of this for us. That was our only minor issue. There are various chairs to view the Gulf from both inside and out. The feeling you get in 1009 is that of light, airy and "beachy." The property is so well groomed and clean. Someone is always working to see that we are safe and secure on the property, also. The staff are always happy and willing to help you out. This is a family friendly place BUT it's also nice for people, like my friends and me, that are retired just looking for relaxation. There are so many restaurants in the immediate area, if you don't feel like cooking. We can't wait for next year!!

This was the second year we've used this condo. The condo is perfectly furnished for the number of people this condo is intended for. The view is unbeatable. The only thing I wish would change is the face that you get one trash bag for your stay, one dishwasher detergent, one roll of TP per bathroom, one small roll of paper towels, and no dish soap. I get that they destinations are no longer going to provide as much of these items as you need for your entire stay. We were required to use the one dishwasher detergent to start the dishwasher upon departure. So we had to purchase all of these items for our 4 day stay and leave or pack out the leftovers. I think one trash bag per day would at least be better than having to purchase a box of trash bags, etc.

Pros: Very nice furnishings, wide open space for gathering. Ice maker. Well maintained property, all staff helpful and friendly. Not crowded at all the week after Spring Break. Elevators fast and luggage, grocery carts plentiful. Quick email response from rental staff for a working Keurig coffee maker and hair dryer (unable to reach by phone # provided.)
Cons: Floors were very dirty, bottom of feet turned black without shoes. Fridge very small for only 7 people. Cooking pots and pans need updated. No knobs on toaster so difficult to push lever down. Would be nice to have at least 1 of the bathrooms handicap equipped, as in grab bars and high toilet.
We had high winds most of the days but overall a great stay for our family.

Overall we had a nice stay. Couple things I didn't love was the floors. They visibly looked clean but our feet were black within a couple minutes of walking around. Everything else felt pretty clean but there were no baseboards under any bathroom or kitchen cabinets so you could see stuff under there, it was so strange. Also, there aren't enough towels provided. We only had a party of 9 but had to wash a couple times so we had enough towels for the week. If it says you can sleep 17 then you need enough towels for that many people. They provided enough extra pillows and blankets but most pillows were gross and stained and no extra pillow cases that I saw so those were not useful to us. There were four nice roll away beds but really only coverings for two of them. The kitchen was light in pans to cook in. There were two fry pans (smaller ones) and both had seen there day. They should've been replaced long ago. Some containers for left over food would have been nice but not a deal breaker. I would say overall they have "the basics". We brought our own kitchen towels with and thankful we did because there was only ONE provided. Ice machine in the little bar area was very nice but it needs to be cleaned. Mold was growing in the back of it. Yuck. So we used it as cooler ice. Unit was beautiful as far as decor and location on the corner of building. Great amount of seating out on balcony, I just feel like more could have been provided for the renters use for this price.

This 4 bedroom 5 bathroom with large great room was perfect for our family of fifteen. We loved having laundry facilities in our unit. The outer area was great as well. The fully furnished kitchen allowed us to cook breakfast and lunch. It had lots of extra pillows and blankets.
I wish the Phoenix had something set up with food pantries because we had lots of food that we purchased that we didn’t use.

We loved it! Condo was great!

The condo was in a great location. The complex itself was amazing from the pool, to the lazy river to the beach. The room was really big with attractive furnishings. However, the floor was filthy when we got there. The utensils seemed to be lacking some and there was only one dish towel. There were no storage type bowls for left overs and such, only a few mismatched plastic bowels. The refrigerator leaked onto the floor all week and had missing and broken shelves. The kitchen cabinets had some minor cosmetic damages. The cabinets in the kitchen and bathrooms had no baseboards (which was weird) and therefore were open all the way to the back. There was a ton of garbage under them that had been pushed back under the cabinets including a really rotten apple, dirt, old kids toys and a pair of underwear that were not ours.

All these things can easily be fixed if someone gets on the cleaning crews and makes some minor repairs. We would hope these matters would be addressed and would definitely stay in the same unit again as these were all minor things when compared to the location, facilities, and the amazing beach.

Overall our experience was great. The condo was beautiful with an amazing view. It could use a deep cleaning there was mold in the master shower and the floors were dirty throughout. A couple kitchen drawers had paint peeling off. We rented thus condo because of the amenities and location were great the lazy river, slide and indoor pool, but do note if there is lighting in the area they close the outside pool area and the indoor pool area. We had a wonderful time and would stay here again.

Awesome setup for a wonderful beach stay! Our family had a wonderful time! The lazy river and slide was a hit!
The only thing we disliked was the light in the fridge. It always thought it was a party! It was flickering like a strobe light when you open the fridge door. Kind of blinding at night when it is dark. Not a major problem though.

Very nice.
Major bathroom toilet keeps running.
Could have more towels.

This was an annual trip we make with family and friends, and Condo 1009 did not disappoint. There were a couple of hiccups we encountered but they were remedied pretty quickly. One was a broken flush lever in one toilet that my son repaired with a new one. And the owners need to add additional coffee cups. There were plenty of dishes but only 5 cups for our party of 13 coffee drinkers. We just improvised. The mattresses were comfortable on all the beds and couches with the exception of two roll-a-way bed mattresses which need to be replaced. The condo is beautiful, the balcony roomy, and the views were outstanding. We had so much fun! Our majority of our group was from Little Rock, AR but we had 3 family guests from Las Vegas, New York City, and Pennsylvania who were able to join us.

Our stay was amazing! We had 4 couples, each couple had their own bedroom and bath. The decor was very pretty and the unit very open. Balcony was great!

It was perfect. PW1009 was beautiful, decorated like a beach getaway theme, it felt homey and comfortable. The condo was very clean. It accommodated our family, especially with the 3 rollaway beds. Couldn’t ask for a better place to book.

Wonderful. Everyone wants to come back and rent same unit for their families.

We share this getaway with 3 other couples. This was our 4th year of doing this. This unit was very nice. The three swivel-rocking-recliners were a hit. For the most part, it was super. There were a couple issues when we arrived, but Charlotte took care of them quickly. And the door code changed and she also corrected that fairly quickly. Two things to pass on to Charlotte, the microwave needs the roller-ring that's missing and the queen size bed we slept in was made up with king size sheets. Other than that, we really enjoyed our stay.

The condo was in a perfect location and big enough to accommodate the entire group that went. We had enough bedrooms which included their own balcony for each couple along with an attached bathroom. Living, kitchen, and dining rooms were one large room which made gather very nice. Short walk to the beach. The lazy river, outside, and indoor pools were very well liked by the children.
Perfect location for getting out and going to different restaurants, stores, and outings.
A few down falls included a bathtub not draining very well. A toilet that would continue to run unless the handle was pulled back up. Floors were dirty so when you walked on them your feet or socks were nasty. The coffee pot did not work but there was a Keurig so you need pods.
TV did not work at first but a call to the cable company fixed that very quickly (not condo companies problem; number was given in initial email)
The rental was nice just needed to have a deep clean done.

We had a great time. Room
Was perfect except all bedrooms need better mattress. Everything else was awesome

we had 6 adults and 5 children (11) this condo says it sleeps 14. It does,However the refrigerator is tiny, cooking utensils limited, and much about this condo is broken and dated, The bar stools are dangerous, leg supports are broken on most only someone very light weight under 100 lbs would it be safe.Dining room table has a glass cover however the table is so wobbly and bows in center we kept children away from it. If it breaks it will cut someone and that may not end well.balcony furniture is great!!! den furniture is just fine. Beds are all most uncomfortable. The leaseing people were trying so hard, our rental agent was even cleaning herself trying to make it presentable and pleasant. We were not wanting to complain and never called the agent even when a light over the kitchen bar dislodged from ceiling.We were there and and at that point it was what we had. Do not plan on puttiing 14 in this condo unless you just want to sleep, by no means is this a premier host condo as advertised. We left one day eartly.

We had a wonderful week in this large condo. It was clean and beautiful. No needs to call for anyone all week. Had all kitchen equipment for the simple cooking we did. There were 9 of us ages 4-75 and plenty of room. I would recommend this place to anyone as we used the beach, the pool, the slide and even indoor pools on windy beach days. We hope to return in the next few years and would definitely hope to stay here again.

My wife and I and two other couples spent 4 nights in Feb. 2021 and loved the condo.

My wife and I and two other couples spent 4 nights in Feb. 2021 and loved the condo.

We have stayed in this condo several times and it doesn’t disappoint!! Lots of space not only in the condo but the balcony as well Any problem is immediately taken care of. The interior is clean, comfortable and family friendly. We really enjoy our stays here and look forward to return visits.

This condo is beautiful and was very comfortable. Beautiful views of the beach.

There were many thing in the rebntal was unaware it was being renovated for the price we feel that it should have been in tip top shape was wondering what they did for the extra precautions for COVID we left a some thing and went back To room and they had already stripped beds and made them back so just a concern that the bedding incomplete is not changed... but had a blast and we will be back just don’t know that we will pay this price again

Due to a massive water leak we had to vacate the property a day early. No ac, no power. I understand things happen, but the process of leaving was a disaster. The maintenance crew took over two of the four elevators. So there was 26 floors of vacationers trying to leave immediately with only two elevators working. We finally decided to carry our stuff down 5 flights of stairs to our vehicles. When we told the front desk we were checking out, they said they have nothing to do with that. So other than selling us parking passes, they were useless. I have to admit Cayce Cook was very helpful with any problems we had. He sent a man to fix the few things we had issues with. The unit was clean, and very good location.

This was our first time to Orange Beach. We go to PCB every year as a family. Due to Covid, we cancelled PCB to try out Orange Beach and we may change our tradition and head to Orange Beach from now on! Less traffic and crowds in Orange Beach! The Phoenix was recommended to us. The location, the view, the condo, the beach, the pools and lazy river were all perfect for our large family. We have 3 married children and they all have children so each family had one bedroom and bath to themselves!! This particular unit has great furniture for everyone to have a seat and the dining table is huge and fit all of us with some of the kids at the island bar stools. We had a great week here making memories!! The Hangout was our favorite restaurant and favorite ice shop was Sweet Cone Alabama!

The property was exactly as shown in the pictures. It is a gorgeous spot! The balcony and beach view was fantastic!
We noticed a couple of minor things once we arrived (maintenance items only), and notified the owner (she emailed us first). They were willing to come repair them right away but we said no they could repair them when we leave. We ate every meal at the condo (due to the coronavirus) and there was plenty of room for everyone.

Unit 1009 was the PERFECT place for our family vacation! We had two condos for our 22 family members and this unit was our gathering place for family meals, football games and family Christmas exchange. Plenty of seating with room to spread out and enjoy our time together! We’ll definitely rent this unit again!

Spent a week here in November 2019. The place was gorgeous, well appointed and had a wonderful layout for adult couples traveling as a group. The check in process was streamlined and easy. The sunrises and sunsets from the balcony were something special. My only complaint had nothing to do with the property but with Orange Beach. Put sidewalks along that busy street or a boardwalk with street access points!

Great family experience. Plenty of room for all 10 of us from bedrooms, baths, dining, and living quarters to huge deck. Such a fun place to enjoy your family.

I booked this condo for our family vacation. This condo is wonderful cause I have sons with there families & everyone had their own privacy & rooms. This condo was very clean when we arrived. I will be booking this condo for our next family vacation.

Great experience all the way through. Condo had plenty of space for all of us. Awesome views. No keys to keep up with which was great because we had 12 in total. Hope to come back.

Nice to have all the king beds for the adults. Great views, kitchen well stocked

We had a great time and probably should have stayed longer as our beach trip came and went in a flash. We stayed in this unit with our 2 kids, their spouses and little ones and my sister and her husband and everyone had plenty of room and the closets in 2 of the rooms were big enough for the pack and plays for our grand babies. The babies had fun splashing in the kiddie pool and in the zero entry pool which is just perfect for little ones.

This is a great unit. We all had a great stay and it was a great time catching up with family. Love how the closets were big enough and then some for those of us who had pack and plays. The zero entry pool was perfect for our little ones and we really liked having the fenced in baby pool to give the moms a break while the children splashed around but couldn't toddle away. The beach was great too but sadly we are at the stage where the kids don't care much for the sand and one wouldn't stop eating it so luckily there were a bazillion pools to chose from instead.

A great get-away. We had a wonderful time. This condo is beautiful. The few problems we had were minor. We could have used another refrigerator and there were not enough dishes (coffee cups). The elevators or lack there of was our biggest issue. Wasted time waiting on an elevator.

We had the best time! With the exception of one very unfriendly female pool security person, our stay was first rate! The adults all had a blast and the grandkids did too. Our unit was exactly as pictured and the amenities were as promised. I will recommend to everyone I know and hope to book again next year!

We enjoyed every moment in this beautiful condo. It was spacious and the view was fabulous. Each bedroom had a king-sized bed and very comfortable mattresses plus it’s own bathroom. A touch of the beach was displayed in every room - beautifully decorated. Kitchen had everything one could want. Definitely plan to go back!5

We stayed here at a perfect time with warm weather but no crowds. Unfortunately, the rain followed us but the indoor pool and hot tubs saved the day when it did rain. We stayed here with my sister in laws and their families and my own. Plenty of room for everyone. We had a great time!

Spectacular condo, awesome views! Huge balcony, great amenities.

Spectacular condo, awesome views! Huge balcony, great amenities.

The place was beautiful and spacious. There were 11 of our family members there ages 87 to 7 yrs of age and everyone had a great vacation. It was very clean, had plenty of cookware and dishes. The beds were very comfortable. Phoenix West is a beautiful, relaxing place to visit. We will definitely be back. Thanks for great family memories.

We enjoy staying at the Phoenix every year!!! It keeps us coming back. We appreciate everything it offers and would strongly recommend this place to future renters.

Unit is as huge and spacious and clean. Plenty of seating in den and at table for everyone. Loved the suggestions on where to go and eat etc. property manager was very helpful answering all of my questions.

Unit is as huge and spacious and clean. Plenty of seating in den and at table for everyone. Loved the suggestions on where to go and eat etc. property manager was very helpful answering all of my questions.

The rental was the perfect size for our family. Each of our kids family had their own room, which is tough to do with our size family on a ocean front. Everything about the rental was perfect, the only negative was our bad weather but still enjoyed the stay.

We LOVE this condo. We always take our children and grandchildren to the beach for the kids' fall break. This is our favorite place to stay. Immaculate - great location - close to EVERYTHING! Comfortable beds (all Kings is a great bonus for our family). For such a large complex, the October occupancy is way below normal. Quite enjoyable. Will be back next year, hopefully.

Fantastic condo with great views and location.

Fantastic condo with great views and location.

This is the best condo we have stayed in, huge. We had 12 in our group and didn't feel crowded. Living area is enormous as well as the balcony. Looks like owner put in new furniture recently. Phoenix West lazy river and pools are really nice. Thanks for a great stay!

This is the best condo we have stayed in, huge. We had 12 in our group and didn't feel crowded. Living area is enormous as well as the balcony. Looks like owner put in new furniture recently. Phoenix West lazy river and pools are really nice. Thanks for a great stay!

We had a great time. All of the furniture and decor seems new or recently replaced. Condo was clean and views were to die for. Loved the patio furniture and sitting out their in the morning with coffee to watch for dolphins. Rental manager was very helpful and responsive and answered all of our questions.

We had a great time. All of the furniture and decor seems new or recently replaced. Condo was clean and views were to die for. Loved the patio furniture and sitting out their in the morning with coffee to watch for dolphins. Rental manager was very helpful and responsive and answered all of our questions.

Great property, great amenities, great unit, great beach!

It was a great family vacation! Loved staying here!

Beautiful condo. Perfect for 6 adults, two tweens, and 3 infants. Would stay there again.

We had a family of 11 on this trip. The condo was beautiful. There was adequate bedding, bathrooms and kitchen space for all of us. There was also plenty of seating in the den and the adults LOVED the recliners. We enjoyed the grill being on site. The view was very nice and this very close to the water so getting down to the beach was easy. The indoor pool and hot tub was very nice on the colder days of our stay. Our overall experience was very good and we would return in the future.

We had a family of 11 on this trip. The condo was beautiful. There was adequate bedding, bathrooms and kitchen space for all of us. There was also plenty of seating in the den and the adults LOVED the recliners. We enjoyed the grill being on site. The view was very nice and this very close to the water so getting down to the beach was easy. The indoor pool and hot tub was very nice on the colder days of our stay. Our overall experience was very good and we would return in the future.

The girls had a super time and we look forward to coming back next March.

Unit was everything expected. We loved our stay. Only they really need everyday tableware (kid friendly) glasses and bowls too heavy and fragile couldn't find a cookie sheet to cook pizza on or even cookies. Living room furniture needs to be moved and cleaned under found a very old strawberry behind couch. ( while looking for toys)

Condo was beautiful and clean, very nice.
We would stay there in that same condo again.
No issue with the condo....parking deck is a bit tight if not careful going around corners.

This was our third stay in this unit and, as always, a great visit. All units are gulf front with spectacular views of the sunrise. Dolphins were sighted from the balcony every day. All rooms have comfortable king beds and private bathrooms. The issues we found were discussed with management, who were very friendly and open to our concerns. If you need a break from the sand, PW has a great lazy river and water slide. Great location with restaurants and shopping in the immediate area.

Great Condo Great Location. Lacked key cooking tools suck as a baking pan and whisk but overall a great place for Vacation

We had a great time. The rental 1009 was incredible. It was clean , updated and very comfortable. Thought there would have a food and drink facilitiy by pool area but other than that fit our every need. We would recommend it to anyone. Thank you

Condo was great. Plenty of room for everyone. Unit is well stocked and the unit looked just like it does online. Incredible view from this condo from all of the bedrooms. We love Phoenix West with the lazy river and waterslide. Close to grocery stores and great restaurants.

Condo was great. Plenty of room for everyone. Unit is well stocked and the unit looked just like it does online. Incredible view from this condo from all of the bedrooms. We love Phoenix West with the lazy river and waterslide. Close to grocery stores and great restaurants.

It was everything the rental showed online and more. Everything was clean, well stocked with up-to-date appliances and very nice furniture and comfortable beds. We were a family of 10 adults and 2 minor children and it was very spacious. No bumping into each other or being overcrowded in any of the common areas. Each couple had their own room with a bathroom which was super perfect. The only complaint I heard was from my two 20 and 22 yr old daughters who had to sleep on the sofa beds. They said the mattress was not thick enough so they could feel the springs which made it uncomfortable. Had we known this we could have brought blow up mattresses to go on top. Overall we were ALL extremely satisfied. It was our first time here in Orange Beach and we will definitely be back and have decided to make Phoenix Rentals our HOME AWAY FROM HOME.

The condo was amazing!! It was clean and well maintained. It was accurately described. Things that you should bring that are not in the kitchen are hot pot holders, foil, zip loc storage bags, etc.

What a nice and relaxing stay! This was my our first time at Phoenix West. The condo was amazing, pool/lazy river/beach so relaxing, and other amenities were great. The location was great, close to shopping/grocery stores.

Manager's Response

This rental was perfect! Plenty of room for our family, we loved the recliners in the living room!The condo was furnished perfect, kitchen fully stocked. The lazy river is a favorite with our grands!! We couldn't believe TheRuby Slipper opened just down the street, awesome food! We love Phoenix West!

Manager's Response

Very nicely decorated and clean. Perfect for 8-12 people.

Manager's Response

We had a wonderful experience in 1009. Plenty of room for the boys when it was raining. Beds were comfortable and when we checked in the room was exceedingly clean and smelled clean. We will be back.

Manager's Response

Nice condo. Great for kids: beach front property, lazy river, water slide, multiple pools. Beautiful view. When the condo is very busy you have to wait for elevators. Accomidates a lot of people. We had 9 adults and 5 children.

Manager's Response

Space was wonderful - clean - updated - great location - had issue with ice maker in wet bar - taken care of within couple hours - would definitely use this unit again! Hope to return in 2017 to the same location and the same unit!

Manager's Response

We love staying in this particular Pheonix property due to all the amenities for families!! Great location for shopping as well. Great for families and friends! Roomy and clean. This is our go-to for getaways.

Manager's Response

Great Vacation with a stay in a very nice, spacious condo. We did find the floors slightly dirty upon check-in but once we figured out that the vac wasn't working properly and repaired it, problem solved. We did purchase and donate a non-stick frying pan as the ones provided were difficult to use. Overall our vac was awesome and we were still very happy with our accommodations.

WE HAD A GREAT TIME MY 3 SISTERS & SOME FAMILY MEMBERS ENJOYED TIME TOGETHER, JUST RELAXING, SHOPPING, & A LITTLE SIGHT SEEING

Manager's Response

This was our third year in this comfortable, well appointed property. The view is great and the pool and exercise facilities readily available. Most visitors were from the Midwest so pace was relaxed with many options for dining out.

Manager's Response

This was our second stay in this particular unit. For our family, the set-up is perfect - three of the bedrooms have king-sized beds. The kitchen is not as well-equipped as it could be, but nothing that would keep us from coming back again and again. Early fall is an absolutely wonderful time to visit the Phoenix. The beach was beautiful and adults and kids alike enjoyed the lazy river and water slide. The pools are immaculate and, rain or shine, the indoor pool and hot tubs are available. We will definitely be back. Booking and payment were all done on-line and the staff at the Phoenix are all top-notch. Would recommend it to anyone.

Manager's Response

We took our three grown daughters, their significant others, and grandchildren for an extended family vacation. We have been to Phoenix West 5 or 6 times before but have never stayed in a 4bedr, It was very spacious with plenty of table room and living area seating. We love having the closeness to the beach, and, when we aren't on the beach, we hardly leave the condo because of the lazy river, slide and pools for the kids. On the negative, this time the condo had a few condition problems, a broken closet door, a couple of the mattresses were old and uncomfortable, one of the bed-frames had been rigged and came undone. And the cleaning before we got there, had been a little spotty. But nothing major occurred and we thoroughly enjoyed our time at the beach

The Condo was great! Loved each bedroom having a bathroom and the balcony was awesome. The pool and lazy river were great!

Manager's Response