Phoenix IX 1107

I love Phoenix IX! I was so disappointed when my cousin sold her condo at Phoenix IX, so was so happy to find Unit 1107 for this stay. It was extremely comfortable and nicely decorated. The extra fans were the exact thing I never knew I needed for those times the ocean breezes weren’t blowing onto the balcony. Thank you for a perfect vacation in the perfect location!

We had a great time in this beautiful condo. The view was great and the condo itself was adorable. We were also so close to Florabama that we were able to walk over there each day. Great location!

Very enjoyable , close ramp walk to the beach , we will be back

Nice condo with amazing views of the beach and gulf. Condo was clean and the beds comfortable. Would stay again. The base of the shower in the primary bathroom is in desperate need of being resealed as the leaks onto the floor while showering were significant. Please upgrade your towels. Motel 6 quality, at best.

Only issue we had was on our last night when the toilets in the guest bedroom and hallway would not stop running. We turned the water off to them and still had the master bath. We will be back.

This was our second year at Phoenix IX, actually rented the same condo 1107. Hope to rent it again soon.

Spacious and beautifully decorated condo. Would rent same unit again for sure! Ice maker and wet bar were a bonus! Very well maintained building and grounds. The only thing I’d recommend is adding dish soap and more kitchen towels to the welcome package. Otherwise we had zero complaints. A shoutout to, Pete the on-site security guard. He was super friendly and a genuine nice guy!

Great friendly staff! Great and clean place to stay. I am already looking into booking it again.

My reservation was made for a different unit that I had looked at online and rented. I received a call explaining about the possibility of remodel noise and suggested I should cancel. I refused the offer as we had planned this get away and needed it. The day that we leave to drive to the unit I receive a call, suddenly our unit isn't available but this one is, do we still want to come. We are literally packed and walking out of the door at the time of the call. Arrive at the unit, no welcome package, paper towels etc. Not one roll of toilet paper in the unit not even the empty roll. I call and have to go downstairs to a currently empty unit to gather toilet tissue for our unit. Not exactly a great welcome.
This unit is dated and needs and through cleaning to get rid of the gunk and mold in the master bath. The lines were stained and either need replaced or commercially cleaned. The bedding in the second bedroom are in need of a commercial cleaning or replaced too.
We have rented many times and at many of the Pheonix locations and this is my first disappointing trip.

Manager's Response

Enjoyable and relaxing week. Only negative is we spent 2 hours as soon as we arrived in cleaning the condo. Very dirty. Piles of hair in the living, mold in the commode. Dirt, dust, and pills in the floor of the bedroom. Bathroom floor filty. Refrigerator dirty. Coffee cups and silverware put back in drawers were dirty. Vape pin under bed. Whomever cleans this condo needs training on proper cleaning procedures.

Always enjoy our time vacationing in Orange Beach and staying in a condo in Phoenix IX.

The good stuff: Very spacious and beautiful rental unit. The view is amazing. Friendly staff - the gentlemen at the gate was great! The ease of getting to the beach couldn't have been better. Great amenities - my son loved the indoor pool!
The bad stuff: Definitely need to up the cleaning standards on this unit. The floors were filthy and I had to vacuum upon arriving due to the amount of crumbs in the guest bedroom. The vacuum canister was packed full and had to be emptied before being used. The balcony looked like someone dumped a bucket of sand under the table and chairs. The bathroom drawers had so much hair in them we didn't unpack bathroom items. We have stayed with Phoenix Rentals before and this problem was definitely not what we have experienced in the past.
Big Picture: Would stay at Phoenix IX again but not unit 1107.

Phoenix IX, Unit 1107 is a great beach destination. The unit is well taken care of and had the items stated. Phoenix Rentals website makes for an easy process to reserve. Will definitely return to Phoenix IX.

This was our first stay in this particular unit, but 3rd stay at Phoenix IX. Convenient and available parking, friendly staff, no congested elevators or long waits as experienced at other condos, adequate fitness center, comfortable unit, great view, literally steps from the beach and a short walk to Florida! Location is perfect for us! Easy walk to watch my son’s skydive landing on the beach at Florabama! Great vacation!

Great Condo!! We enjoyed our stay and look forward to coming back. The condo was very clean and had all the extra amenities. The beds were heavenly and the walk to the beach was easy. I would highly recommend this condo.

Loved this condo, so spacious and lots of windows with great view of the beach! Would definitely stay here again, the only negative is that most condos have games, cards for guests to use , they did not have anything for entertainment if you needed , other than that great condo!

The condo was great! Clean, an up to date kitchen, lots of room and perfect views. Security was always friendly, the front desk very helpful. Loved the condo. Our experience has always been positive when dealing with Charlie,from Phoenix rentals, throughout the years.

4 ladies over 50 years old stayed here last year rented the same unit it had hair on floor in bathroom and a long hair in a bed. Lamp didn’t work last year and didn’t work this year located in master. Half bath toilet did not flush properly. Disappointed ☹️

The only bad thing about this place is having to leave and you don’t get a good sunset view. The balcony is not outside the bedroom like some pictures was but man o man what a sunrise! Take the dolphins cruise go to Lilly’s pizza or they deliver there go to Mike’s steakhouse and go to lambert’s

This was the first year that our group of friends stayed at Phoenix IX. The unit was beautiful with an extraordinary 11th floor view. Comfy bedding, plenty of seating, and excellent security. With the exception of some spotty WiFi issues and a patio floor that needed cleaning, we had a wonderful week and plan to return next year.

Good condo, spacious and beautiful decor. Location is great.

This condo needs a serious deep cleaning. The floors were gritty with sand on our arrival and were filthy in the corners, under beds, and along baseboards. Floors had not even been swept, much less mopped, before our arrival. We found an old broom and swept it ourselves to avoid tracking sand into our beds. Most of the grout on the tile floors is discolored by dirt, and needs to be steam cleaned. There was a flood lightbulb in the refrigerator (which was strobing), instead of an appliance bulb. The ice maker in the bar was great, but said it needed a new filter. The chandelier over the dining table had 3 different types of bulbs in it, and some didn’t light up when dimmed. In the guest room, the large cloth rug was filthy with stains and full of sand. It’s deep wrinkles were a constant tripping hazard and couldn't be straightened without lifting furniture. In the guest bath, the shower curtain drags on the dirty floor and the bottom fringe is black with dirt as a result. There is no stopper in the guest bathtub, so taking a bath is not possible. In the kitchen, the ceramic stovetop had extremely dirty burners and required stovetop cleaner, which is not provided. The master tub’s textured bottom is discolored with dirt and needs serious scrubbing. We had no complaint with the sheets, which are criticized in other reviews, but the towels were scratchy and dingy. We washed them ourselves and they were much softer after we used Bounce in the dryer. The living room furniture looks nice in the pictures, but the upholstery is stained. Deep cleaning and some attention to detail is needed. The location is good. The pool area is nice, but there is not an adjacent restroom, which we found to be very inconvenient. It's quite a walk to the one in the office. We did not use the indoor pool, but it's on an upper floor, and is large and has a wall of windows. I emailed the manager with these issues during our stay; he thanked me, but nothin

The condo was spacious and the location was great. We were disappointed with the level of cleanliness especially the floors and bathroom. We did not complain so the owners did not have the opportunity to correct the problem.

The staff at phoenix 9 was amazing. The unit was a little outdated as far as showers and bathrooms in general - Great location though. I would just pick another unit

The staff at phoenix 9 was amazing. The unit was a little outdated as far as showers and bathrooms in general - Great location though. I would just pick another unit

Great location..steps from the beach! Great amenities. Easy parking. Friendly staff on-site. Condo is well appointed and had all we needed to cook, wash, or relax. Building is well constructed so we didn’t hear our neighbors at all. View of the ocean from the patio and den couldn’t be beat. Super easy check-in and check-out. Good security posted at front and present on the property The only negative would be the linens. Bring your own if you’re particular. The linens were clean but LOW quality. We will book again!

The location was great. Unit was spacious, good beach views. The master bath shower didn’t seem clean, the caulk seemed dirty, needed replacing. We weren’t able to adjust the temperature so it wasn’t cool enough for sleeping, that was disappointing.

We had a wonderful time in the condo! It was very beautiful and comfortable! We were able to sleep 8 people comfortably.

As the owner of this unit, I sincerely apologize for any cleanliness issues. As someone who rented in OB before buying, we understand the inconvenience. Ot has been addressed with our management team.

We have stayed at the Phoenix 9 4 years in a row and this year was no different than the others. Great location, unit was clean and any issues were resolved with little to no trouble. We had a closet door come off the track the first day there. Fixed without a problem. The couch bed didn't like to stay in the correct position but placing the cushions behind it resolved the problem and the kids didn't care anyway. Very nice as usual and will stay here again. We have recommended this property to our friends and family and they also booked other units at this location and were very happy.

Very clean and accommodating unit with a great view from a roomy balcony, clean and comfortable plus nice outdoor pool and kids pool, huge indoor pool and bright indoor tennis court, close beach access with comfortable walkway. I would definitely stay at this particular unit again!

Condo felt so comfortable and accommodating. View was spectacular from a roomy balcony, also amenities such as outdoor pool and huge indoor pool along with indoor tennis court. Building has close access to the beach with wooden walkway. I would definitely come back to this condo in particular. Very pleasurable stay.

Nice condo. Beautiful beach. Love this area! A couple things need to be addressed. The electrical switches in the master bedroom need to be looked at. They do not work consistently. You have to jiggle the light switch for the lights to turn on. The hall switch does not work at all in the master by the bathroom.. The shower curtain in the second bedroom need to be replaced. The condo is very nice and functional. Our stay was wonderful.

This condo was beautiful. It was very clean, and had everything we needed! Definitely will be back!

Loved the condo, everything felt like a brand new home and was very spacious and comfortable. The building was great, parking was easy, indoor and outdoor pools, elevator was fast, beach wasn't overcrowded and had plenty of room each day. Would definitely stay again!

We have been renting from Phoenix vacations for almost 10 years now and they never cease to disappoint. Charlie is great to work with and our rental experience with this unit in Phoenix IX was no exception. Always impeccably clean with super comfortable beds, impeccably decorated and just an overall great experience.
Will be renting this unit again next time!

I had a wonderful experience staying in this unit! It’ was clean, spacious & beautifully decorated! Gorgeous view of the beach and ocean. Everything we needed for a lovely vacation.

Hoping to find a room there clean quite close to beach. I travel 5 hours to vacation there

This unit is wonderful, so open and bright! Exactly like the pictures. Beds were comfortable and we had everything we needed. Would definitely stay here again.

Perfect location, away from crowds of Gulf shores but close enough to enjoy restaurants. Can walk to Florabama. Beach was beautiful. Large windows in the condo provide the best views from living room and kitchen. Love the large kitchen and full sized washer and dryer. Comfortable beds and sofa, beautiful decor. Would stay again!

We was looking foe a last minute get away ! Charlie worked with us and got us in quick. The condo is beautiful the views perfect!!! We will be going back ! Location is great also can walk to many bars and restaurants!!!

Beautiful condo! Couldn't ask for a better vacation home. And working with Phoenix Vacation Property Rentals was top of the line service.

Stayed here for labor day weekend!! Loved it.

Great

Unit 1107 was perfect for our family vacation and the owner and manager of the Unit worked hard to make sure we were able to have our vacation after being cancelled from our Disney Cruise and other planned trips. I cannot say enough about how appreciative we are!! We had such a great week! The condo was clean and roomy! We will definitely be renting again!

The stay was a great getaway. Everything that we were promised was fulfilled. The facility and surrounding areas were clean and well-maintained. The property manager assisted with all the necessary information. I would recommend this property to friends and family. We enjoyed riding on the main drag and visiting Tacky Jacks and the Flora Bama.
Thanks for everything.

The stay was a great getaway. Everything that we were promised was fulfilled. The facility and surrounding areas were clean and well-maintained. The property manager assisted with all the necessary information. I would recommend this property to friends and family. We enjoyed riding on the main drag and visiting Tacky Jacks and the Flora Bama.
Thanks for everything.

We loved our stay at this condo. It was clean, beautifully decorated, and very relaxing.