Phoenix Orange Beach 2201

We were notified 2 days prior to arriving that our original condo 401 was flooded due to a busted pipe on the floor above but was reassured this one was a nicer condo on the penthouse level lol! The furniture in the living room and dining need to be trashed they are dirty and looked like they were bought from the goodwill. That picture they show makes this condo look beautiful. Its far from it. Hallways smelled like cat urine. Lazy river and pool were closed "due to weather" when every other condo around us was open and it was nice and sunny out. I've always stayed at a Phoenix West while staying in Orange Beach and this is by far the worst one. Management was rude when I called. They did call back and left a message and said they would receive a $500 credit for the inconvenience.

Manager's Response

Beautiful property in a convenient location. The property and unit were well maintained and well appointed, everything we needed for a wonderful family reunion!

had a great time

Enough room for everyone even on the balcony. Loved pool and lazy river. No complaints at all

The condo was very nice, and decorated very tastefully. The view was awesome. The only problem was the non cleanliness of it. After driving for 10 hours, with 13 people, it was a bit disappointing to find dirty linens on the beds.I had to wash those before we could go to bed. The couch pullout had food everywhere and the mattress cover had to be washed as well. The coffee pots both had old coffee grounds and a used pod in them. The blankets in the closet smelled like old pee. They had to be sanitized also.If advertised to sleep 14, then it should be equipped for 14. We had to buy a pot to cook spaghetti. Then we had to go buy a cookie sheet to cook biscuits. Then a cake pan. However, there were 4 coffee pots and 2 crock pots. They ask to not bring any glass to the grill area, but there is nothing plastic in the unit. Not even a rubbermaid bowl to put anything in. The tvs were good. The furniture was comfortable. The location was great.The kids enjoyed the pool and the slide when they got tired of the sand. I would recommend that the owners survey the amenities and hire a new cleaning service. The rugs need a deep cleaning and the covers on all the beds.

I'll start with the positives - it was clean when we arrived, the common areas like the hall and the elevator were well maintained, the beach was not shelly in this area, there was plenty of space for our party, and my kids enjoyed the lazy river and slide a lot! Good overall location.

Some cons - the sheets on several of the beds were pilling and uncomfortable with sharpie on some of them, there was a 16x16 floor tile left on the balcony that posed a huge safety risk for those in our condo and below (as it almost slid off the balcony during a rain event), a bedroom with queens you couldn't open the doors all the way, the bedrooms with windows stayed hotter than the other parts of the unit, the host was hard to get in touch with regarding check in times, and you were required to wear a wristband on property (not sure why), and just some general deferred maintenance like one of the shower/tub combos had a terrible sliding door that didn't work.

We had a fabulous week! The reservation system and information was easy and prompt, the condo is in great condition and well-stocked.

The complex was very clean and neat, checking in and out is easy. All cooking utensils are provided but you’ll need a lot of nonstick spray.
Lots of restaurants, souvenir shops, restaurants, and grocery stores in walking distance great location. The condo itself was very clean. Parking is very easy and I like that the cars are covered in case you get any storms with hail. To me the mattresses felt cheap but adequate. We always bring our own Apple TV so entertainment wasn’t an issue. Maybe it’s just me but for a complex that size I would think they would have a volleyball net on the beach for active or younger people to use And they did not.

The condos location is awesome! Lots of restaurants and shops, ice cream and mini golf all within walking distance. Our kids loved this! The condo building is nice, kinda weird there is no outdoor pool, Just the lazy river, but we enjoyed floating in that on days the beach was too windy. Workout room is adequate.
The condo’s views are amazing! The top floor made the balcony a favorite location! We felt it was a comfortable space for 11 people but not enough comfortable seating in the main areas for that many. The kitchen was the most disappointing kitchen I’ve ever had in a rental! No potholders! Only 1 kitchen towel and 1 kitchen dishcloth! No adequate pans for cooking multiple things. It was frustrating! The ice machine is an amazing thing to have, however the one in the fridge which made “harder” ice cubes was broken.
The cleanliness was not the best and the furniture is definitely tired.
Overall we enjoyed our stay and would definitely come back to this building!

Best perk of this unit was the location and view. Enjoy waking up with coffee on the balcony overlooking the ocean or winding down with a cocktail as you watch the sunset. This area of the beach is slightly less populated, meaning better spots on the beach to suntan. The lazy river and slide were very cool attractions and the indoor pool was warm. The unit was spacious with 3 of the 4 bedrooms boasting spectacular views of the beach and city. Parking structure is safe and easy to access. Make sure to bring your tennis rackets as the tennis court is also really cool. The only thing that would make this listing unbeatable is better management of “starter kits”. It would be nice to have coffee, back up rolls of toilet paper and extra laundry and dishwasher soap - especially for longer term stays. Thanks for a great stay!

Amazing view! The best ever! Sunsets were incredible from this condo!
Charlie is always fabulous to work with & checking in & out was so easy.
Would definitely rent this condo again. Beautiful decor and fully stocked. Plenty of room for everyone to be comfortable. Loved that this property is a smaller Phoenix property & it wasn’t too crowded. Great location as well. Grocery stores & Restaurants right across the street.

Great and spacious condo! The view is incredible!! Beds were comfortable and our group really enjoyed the black out curtains in each bedroom. One bar stool was broken and furniture is a little dirty but we thoroughly enjoyed this rental. I would recommend!

We were a party of 9 adult ladies. this condo worked very well. 2 ladies per room and one of the jack and jill rooms had 3. everyone was very comfortable. the key code on the door is great. No one is keeping up with key cards and everyone could come and go as needed. only suggestion would be to add hooks to the bathroom for more to hang towels.

Fabulous Condo! The balcony views were amazing!

Property well maintained and Phoenix management superb
Book thru Phoenix properties

Property well maintained and Phoenix management superb
Book thru Phoenix properties

The rental was nice and fairly clean however we found trash in a drawer and something under a bed as well
Recommend a few more casserole dishes as there was only one Pyrex
We enjoyed the location and amenities

Everything and I mean everything was top notch cleanliness, well stocked, good communication etc EXCEPT the parking situation!!!! You cant check in until 4:30 and the front desk closes at 5:00!!!!You cant get a parking pass because they close the front desk but security puts a violation notice on your vehivle that night!!! Seriously??? We had to be up and gone to a softball tournament before the front desk opened and were there well past 5:00 so no way to get a pass second night. MAKE PARKING PASSES BE ABLE TO BE PURCHASED WITH THE BOOKING!!!! How hard is this????

Everything and I mean everything was top notch cleanliness, well stocked, good communication etc EXCEPT the parking situation!!!! You cant check in until 4:30 and the front desk closes at 5:00!!!!You cant get a parking pass because they close the front desk but security puts a violation notice on your vehivle that night!!! Seriously??? We had to be up and gone to a softball tournament before the front desk opened and were there well past 5:00 so no way to get a pass second night. MAKE PARKING PASSES BE ABLE TO BE PURCHASED WITH THE BOOKING!!!! How hard is this????

Everything and I mean everything was top notch cleanliness, well stocked, good communication etc EXCEPT the parking situation!!!! You cant check in until 4:30 and the front desk closes at 5:00!!!!You cant get a parking pass because they close the front desk but security puts a violation notice on your vehivle that night!!! Seriously??? We had to be up and gone to a softball tournament before the front desk opened and were there well past 5:00 so no way to get a pass second night. MAKE PARKING PASSES BE ABLE TO BE PURCHASED WITH THE BOOKING!!!! How hard is this????

We stayed in unit 2201 on the top floor corner unit. The place was very nice and view was awesome. Plenty of room for seven people. Very quite as no one else was on that floor. Location was close to stores and restaurants. Only a few things I would recommend they do. The dining room chair cushions need cleaned, cleaners need to move living room chairs and clean under them, toilet paper holder fell off the wall, and can opener didn’t work. Nothing major but little improvements.Pool and beach access was good and clean. Would definitely rent this unit again.

We very much enjoyed our time at this facility and would
Rent the condo again if and when we return and need one that large

Charlie was fantastic to work with,...He is the only person I'd ever contact for any future visits to Orange/Gulf Shores. The property was very well maintained and managed,...felt Brand New (and I'm pretty sure is was!). The Lazy River and Slide were great alternatives to the beach when the kids needed a change of pace. And the indoor pool was also a great option. Even during the covid craziness, never had any issues with parking, elevators, or anything related to social distancing. Felt very comfortable and safe from start to finish. As for the Penthouse accommodations,...they were exceptional. Clean, well designed,...and had everything we needed from cooking gear to extra pillows. Every detail seemed to be considered. Then there was the view of the beach,...wonderful and refreshing change of scenery was perfect for our visit (BTW,...we had 9 people comfortably enjoy the week together)

perfect

perfect

It was wonderful! Clean, beautiful and breathtaking views! It was great to spend time with family after weeks of isolation. We felt safe and able to keep our distance during this crazy time in our history. Thank you for a wonderful time away!

When our original unit needed unexpected repairs, we were given another, larger unit that suited our family even better. The staff was friendly and very helpful. The unit was so comfortable I didn't want to leave. Overall, an awesome experience. Thank you, Phoenix Orange Beach!