Phoenix West 209

Kitchen was stocked with everything one would need! The unit needs some this addressed. Needs an oven light, needs an above the stove light. Bedroom #2 needs the toilet seat replaced before someone gets hurt on it. Same room needs a mattress that actually fits the boxspring. Oh and patio furniture was wonderful!!

This condo was great. Huge balcony that everyone enjoyed. We had two families (5 adults 4 kids) and we never felt cramped - it was so spacious. The furnishings were great. The amenities are perfect. There is so much to do there, both on site and off. We completely loved it and can’t wait to come back.

From the realtor,Charlotte, to the condo we stayed at everything went very well. It was SOOOO clean and very well set up to accommodate the bunkbeds in one room for the kids. Hope they don't change that room with the bunkbeds. Having three other rooms with king size beds was absolutely perfect! The patio area was perfect for us with enough furniture for all of us! We rebooked it already for next year.

This was a beautiful unit with all of the amenities any family would need. Highlights include a fully stocked kitchen (appliances & utensils), a walk in pantry, lots of seating, and the beds were SO comfortable! I slept like a baby the entire week! One of the recliners got stuck in the "legs up" position while we were there. I emailed Charlotte and she had a maintenance worker up there within an hour! The one and only thing I can think of that would have been better would be the floors. Maybe this is just a product of being a beachfront property, but the bottoms of our feet were black within an hour of walking around barefoot. Maybe the floors could have been more thoroughly steam mopped prior to our arrival? At any rate, that was not a deal breaker for us. The low floor was fun as you remained "in the action" but it stayed quiet inside if you needed some peace and quiet. If you are looking for a sweeping view of the ociean, this is not the floor for you. If you want a more 180 view, you would need to go up to at least the 4th floor. Overall, the unit was AMAZING, Charlotte was WONDERFUL and the building staff was so pleasant. We will definitely be staying here again!

We just returned from a week stay with our children and 4 grands. I think I’m spoiled now! The resort is amazing with the slide, indoor and outdoor pools and location. We never felt cramped with 11 people. The dining table sat everyone and there were a lot ifseats on the balcony. They even had a kids picnic table which was super cute! The dryer did go out but they came the same day we reported and had it fixed by the next day. The only complaint I have is you do need to sleep with the master bedroom open or it gets hot in there even with the fans going. It’s easy to do this because that bedroom is in the back of condo. Every bedroom has a small balcony where you can step out and see the ocean! Will definitely stay again!

This is our family ‘s second time staying at Phoenix West, unit 209. The second floor unit has many advantages, such as getting to the beach and lazy river by walking down one flight of stairs instead of waiting for the busy elevator, usually parking availability on the same level as the unit, and a great view of the lazy river right below us. The unit was very clean and well kept. When the washing machine had an issue management was quick to call a technician and the machine was fixed the same day. This unit was just perfect for 6 couples and 3 pre teenagers. This year we discovered the pickle ball court on the roof of the garage so added another fun activity.

We had a great week staying at the Phoenix West #209. We had a great view from our balcony. Condo was clean with a kitchen that had all the utensils and appliances you would need. Loved the extra ice maker. Spent many hours in the lazy river and our little grandkids loved the water slide, lazy river and pools. We had an awesome week here and would love to stay here again. Highly recommend.

The condo was beautiful and spacious. The actual whole Phoenix complex was beautiful, secure, clean and well managed. The lazy river, water slide, hot tub and pool were enjoyed by all. The only negatives were the freezer would not keep ice cream or anything frozen, and the air conditioning barely cooled. The bedrooms were all beautiful and comfortable but so very hot even with fans blowing. These 2 issues certainly did not hinder a wonderful time. If it weren’t for these 2 things, it would have been absolutely perfect!

We vacationed with another family amd the 10 of us had a wonderful time. The location is great and it's a bonus being on the second floor and really convenient to take the stairs down. The kitchen is fully stocked with pots, pans, utensils ect. The ice maker is also a bonus for making frozen drinks or loading a cooler for the beach. It was cooler when we were there and only complaint is that we wished the outdoor pools were heated.

We had a nice stay this chilly week- pickleball and the indoor pool were key because it was too chilly to be in the outdoor water.

Loved the lay out. Great views of the gulf. The slide is right by the balcony which is nice to watch kids but the slide drowns out the sounds of the ocean waves.The beds were comfortable but extra thick so the fitted sheet wouldn’t stay on properly. Kitchen was outfitted with all we needed. Wifi was okay. Parking was super easy and great access to the room. Walk to the beach was delightfully short!

Indoor pool lighting was dim. Wished it were brighter.

Gym had plenty of exercise equipment.

Enjoyed a short drive (3 miles) to visit Gulf State Park.

We would consider this condo an option for the future.

The property was well maintained, spacious, updated with room both inside and outside. The office staff were friendly and helpful. It was a pleasant stay for our family.

Family of 14 w/7 kids & 7 adults had a blast. The accommodations were perfect. A little breezy and cold for the balcony but short trips to the beach worked fine.(No outdoor water play.) Thank you for making our time together so easy and stress free. Would love to repeat the experience.

The condo checked off all the boxes for our first family trip! So much so that we booked the condo for next year! Can't WAIT until next year to make even more SPECIAL MEMORIES! OUR ENTIRE FAMILY KIDS AND GRANDKIDS ARE EXCITED ABOUT GOING BACK NEXT YEAR!

The condo checked off all the boxes for our first family trip! So much so that we booked the condo for next year! Can't WAIT until next year to make even more SPECIAL MEMORIES! OUR ENTIRE FAMILY KIDS AND GRANDKIDS ARE EXCITED ABOUT GOING BACK NEXT YEAR!

Overall good experience. Unfortunately, we had an A/C issue immediately once we entered the unit. The management staff acted quickly and had the service technicians onsite within the hour! They resolved the issue immediately and even followed up later that evening just to be sure everything was working properly! Great service! The condo was spacious and comfortable for our family of nine. Beds were comfortable and the outdoor patio furniture was nice. However, the family room furniture, the kitchen appliances and cookware were not the quality we expected in this nice of a condo. The kiddos really loved the lazy river, water slide and pool!

The upkeep of this beautiful condo is lacking, dusty, ice maker filter not changed, ice maker in fridge not working, dishwasher bottom rack had no wheels, toilet in king room across from bunk room not flushing properly, tv in same room busted, chair missing with dining room table and ac had hard time keeping up. Prices go up but quality goes down. Beautiful condo but needs some serious attention for price charged. We enjoyed our family vac and the complex, location & lower floor was awesome..this condo just needs some TLC...

This rental is perfect if you are looking for space! We had 6 adults and one grandchild (2y). Each couple and/or singleton had their own room and bathroom. Bedrooms and bathrooms were spacious and the beds were very comfortable. My only complaint was with the master bath needs some repairs around the shower doors. The views on the private patio looking out at the ocean were absolutely stunning!
The property had all the amenities we were looking for to entertain our granddaughter-indoor/outdoor pools, lazy river, and water slide along with the beach, which is steps away. Grocery stores were close by as well as restaurants and attractions.
I appreciated the ease of checking in and getting parking passes for our vehicles. Will definitely look to stay here again if we take another trip to Orange Beach!

We had 8 adults and 5 kids so all the space we had was great; especially the open area. We used the kitchen every day for breakfast and lunch and we had plenty of pots, pans and dishes. Loved having 2nd floor parking and accessibility to the beach was great. It is very likely we would book again next year.

Our vacation rental experience was amazing. This condo is the favorite our family has stayed in-it is massive and nice. We had plenty of space for multiple families. There is abundant seating and the large balcony was great for the number of people we had traveling. We are already looking to book this same condo for next Fall!

Pretty pleased with condo. Excellent location, could use stairs and not wait on elevators!

Most relaxing, stress free week since last year.

The blue couches need to be replaced. They are worn out. The condo was great for our family vacation

Condo was 95% perfect. Some cleanliness issues, but manager resolved fairly quickly. I did send a message to the manager about the jacuzzi tub not working, but never heard back. My only real complaint is that the floor appears to be clean, but our feet were black almost immediately. I am sure it's from the enormous amount of sand that is dragged in every day, but that shouldn't happen on our first day before we had even been to the beach. Condo had plenty of space for 12 of us. Resort had several options for our party which included 6 children, ages 5-13. Pool area was always very clean.

The accommodations were very nice. Plenty of room for the 14 of us. Loved the view of the ocean from our large corner balcony.

Excellent views, amazing balcony, plenty of room. Couldn’t ask for a better place!!!

We loved our stay at Phoenix West, 209. The condo is very comfortable and nicely furnished. We had everything we needed for a great week. Loved the location on the second floor and the beautiful view. We would go back.

Convenient to parking and grills. Love the condo and the amount of space. Kitchen was well stocked.

Convenient to parking and grills. Love the condo and the amount of space. Kitchen was well stocked.

All was great! Only thing I noticed was a small leak in the laundry room and the dryer doesn’t dry very well.

We enjoyed our stay at Phoenix West 209. The condo was as portrayed in pictures and description. The unit was clean and convenient to access.

We enjoyed our stay at Phoenix West 209. The condo was as portrayed in pictures and description. The unit was clean and convenient to access.

Lots of room for family of 10. Lazy River was a big hit for all the kids. Loved the high quality patio furniture. Comfortable beds and plenty of den furniture. Parking on same level as the unit was also a big plus. A few issues we found were very slow internet, floors did not seem clean as kids had black feet the first day. Missing a few items such as a broom and can opener.

Lots of room for family of 10. Lazy River was a big hit for all the kids. Loved the high quality patio furniture. Comfortable beds and plenty of den furniture. Parking on same level as the unit was also a big plus. A few issues we found were very slow internet, floors did not seem clean as kids had black feet the first day. Missing a few items such as a broom and can opener.

We were happy to there. The beach was so close. The condo could’ve used more kitchen items.

The property was just as pictured! We did have two young adults (one male, one female) approach us just as we arrived asking about inspecting the property. They didn’t have any uniforms on and looked as though they just came from the beach so we didn’t trust them right off the bat. We were concerned they were scamming us. After contacting the rental company, we were made aware that they were legit. Maybe just knowing that should expect inspectors would have been good. My only negative is that we had zero trash bags, toilet paper or paper towels upon our arrival. It wasn’t a huge deal to purchase those things but it’s listed in the amenities so we didn’t think we would need to. And you can’t buy just one or two trash bags. Other than that, it was a great stay! We went out to Flora-Bama Bar and had a blast. The weather got scary thanks to Hurricane Ida, so we had to leave earlier than expected on our departure day. Beautiful property and very friendly staff/locals!

Everything went great this week. All the staff was very courteous and helpful. The condo was very clean and stocked for our needs. I wished they did have a keurig coffee machine. There was 11 of us and we had plenty of room. We are looking forward to a return trip.

Our family has spent one week vacationing at Orange Beach/Gulf Shores long before condos were on the beaches, i.e, mid-70's camping at state park. Phoenix West has been our "go to" spot since it opened. Prefer to rent "x09" unit and decided to give this one a try. Concern about being able to see beach & ocean unnecessary...great views. Perfect for being able to take stairs instead of elevator to pools and beach, perfect for watching older kids in lazy river/water slide area from balcony, concern about lower level parking did not materialize, photos of unit inside speak for themselves...beautiful! Sturdy farm table and benches were great. All beds were comfortable. Sofas and chairs also comfortable, as was patio furniture. Kitchen amenities were good. Look forward to renting this unit again...hopefully next year.

Check in was easy. The unit was ready upon arrival. The unit needs a deep cleaning such as the rugs and furnishings.

We really enjoyed our stay at Phoenix West. There were 13 of us and we didn’t ever feel crowded in 209. We cooked every night and the kitchen was well stocked. The ice maker was a big hit! My only complaints would be that the floors of the condo weren’t as clean as they could have been. The bottom of the kids feet were dirty after walking around when we arrived. Also, with the pandemic it didn’t seem the facilities were being cleaned more often around the common areas of the lobby, stairwells, and elevators. The stair rails had paper on parts of the rails from the walls being painted previously so I know they weren’t being cleaned.

We had an awesome week! We had a bad day with the Tropical Storm coming in but the rest of the week was awesome. The condo was clean and very accommodating. They TV’s were awesome and kitchen well equipped. We loved the 2nd floor unit. Only problem is I was short and had to use the folding ladder to get up in the bed in Master. Thankful they had one to use LOL. Short people problems.

We do a family vacation every year and Phoenix west is our favorite place to stay.

This condo was very comfortable, nicely decorated and felt like home away from home. It easily accommodated my 3 adult children and their spouses along with my 2 grandchildren. The location in the building was perfect for us. Our cars were located conveniently and the pool and beach were a quick walk down 1 flight of stairs. Much to do and eat in the area but if you want to stay in and cook, the kitchen was well equipped and easy to cook in. Kids loved the slide and pools. We would definitely stay again.

We had a lovely time with our family vacationing at Phoenix West! The location was perfect, and the accommodations were outstanding. We would definitely stay here again. The only thing I found missing or lacking was oven mits!

Our large family loved our week stay in 209. We had plenty of space, lots of room to hang out, play games and cook. The facility provided lots of amenities. The decor and views of the ocean were amazing. We thoroughly enjoyed our time at Phoenix West!

We loved the condo—spacious living area, nice bedrooms with comfy beds. Negatives were that there were no hand towels in some bathrooms. No hand soap, trash bags, and only one roll of toilet paper in each bathroom! We have never experienced this at other rentals.

Manager's Response

Great. Very nice. Not many people around so it was very peaceful.

Family got together and do enjoyed this facility! Rental was excellent, clean, large, and wonderfully appointed. Lazy River and ocean access perfect.

Beautifully furnished 4 bedroom condo! We enjoyed our stay with plenty of room for everyone. When we arrived one of the patio doors had large cracks in the glass. We called to let the manager know about it. They returned our call the following day to tell us they knew about it & new glass had been ordered. It would have been nice if they had left a note to inform us. I was worried that we would be held responsible. The property was clean & the patio and outdoor furniture was great overlooking the lazy river. However, we found the indoor jacuzzi On the 1st floor to be dirty. Once the jets stopped in the jacuzzi there was a scum on the surface & dirty ring around the tile. Never went in again.
Overall, our condo was beautiful & just as described.
Just a couple of small suggestions... there were no batteries in 2 tv remotes in the master bedroom. Someone should check these periodically. Also the woven rugs in the master bath need to have non-slip rug pads under them, as I almost slipped on several occasions.
I would definitely stay in this condo again & parking on the 2nd floor was an easy access to our room. However, I think guests should not have to pay for a parking pass if they are staying at the resort.

Beautifully furnished 4 bedroom condo! We enjoyed our stay with plenty of room for everyone. When we arrived one of the patio doors had large cracks in the glass. We called to let the manager know about it. They returned our call the following day to tell us they knew about it & new glass had been ordered. It would have been nice if they had left a note to inform us. I was worried that we would be held responsible. The property was clean & the patio and outdoor furniture was great overlooking the lazy river. However, we found the indoor jacuzzi On the 1st floor to be dirty. Once the jets stopped in the jacuzzi there was a scum on the surface & dirty ring around the tile. Never went in again.
Overall, our condo was beautiful & just as described.
Just a couple of small suggestions... there were no batteries in 2 tv remotes in the master bedroom. Someone should check these periodically. Also the woven rugs in the master bath need to have non-slip rug pads under them, as I almost slipped on several occasions.
I would definitely stay in this condo again & parking on the 2nd floor was an easy access to our room. However, I think guests should not have to pay for a parking pass if they are staying at the resort.

Perfect condo, we paid extra to be on a lower floor and it was well worth it. Not only is the condo on a low floor it is decorated so well. The views from the balcony are awesome and we also enjoyed watching the kids play on the water slide. Hope to get the same condo next year.

Perfect condo, we paid extra to be on a lower floor and it was well worth it. Not only is the condo on a low floor it is decorated so well. The views from the balcony are awesome and we also enjoyed watching the kids play on the water slide. Hope to get the same condo next year.

Rental Experience was good.

We stayed at this same unit last year, love the located on the 2nd floor. Well we found out the condo got a new owner and were worried but oh my goodness, they turned it into the best condo we've ever stayed in. There are rooms for 3 couples and they have a bunk room to put all the kids in, lol. The furniture is excellent and the condo still has the same great location, lol. Can't wait to come back to our favorite spot next summer!!

We stayed at this same unit last year, love the located on the 2nd floor. Well we found out the condo got a new owner and were worried but oh my goodness, they turned it into the best condo we've ever stayed in. There are rooms for 3 couples and they have a bunk room to put all the kids in, lol. The furniture is excellent and the condo still has the same great location, lol. Can't wait to come back to our favorite spot next summer!!

Unit and view were perfect. Super clean and kitchen was well stocked with pots and pans to prepare meals, large space was great for our large 3 family group.

This vacation rental is extremely nice. I don't think the pictures really do it justice. We loved our stay here and all of the furnishings and the decor in this unit. It was clean, comfortable and just beautiful in every room. The views from the patio were nice and the furniture outside was great. We all truly had a vacation from the kids to the adults which is rare to come home and not feel like we need a vacation from our vacation. Thank you Cayce for a truly great beach experience. We are looking to book here again next year.

This vacation rental is extremely nice. I don't think the pictures really do it justice. We loved our stay here and all of the furnishings and the decor in this unit. It was clean, comfortable and just beautiful in every room. The views from the patio were nice and the furniture outside was great. We all truly had a vacation from the kids to the adults which is rare to come home and not feel like we need a vacation from our vacation. Thank you Cayce for a truly great beach experience. We are looking to book here again next year.

Beautiful and spacious condo. Everything was perfect! We'll be back!

Beautiful and spacious condo. Everything was perfect! We'll be back!

Highly recommend

Everything was wonderful, from booking to checkout. We will definitely being booking this unit again. Cannot day enough good things. We had a wonderful stay!

What a wonderful vacation and stay. The location and comfort of the condo was the best and just the right size for group. Everyone had plenty of room to spread out and just relax and have fun. Kitchen was stocked really well. Convenient to just go out the door and down the stairs to get to the pool, beach and grills. We never had to wait for an elevator once because we rarely used it except when we used the beach cart in the morning and afternoon. The food across the street is top notch. Check-in & out was easy peasy too. We will stay here again.

What a wonderful vacation and stay. The location and comfort of the condo was the best and just the right size for group. Everyone had plenty of room to spread out and just relax and have fun. Kitchen was stocked really well. Convenient to just go out the door and down the stairs to get to the pool, beach and grills. We never had to wait for an elevator once because we rarely used it except when we used the beach cart in the morning and afternoon. The food across the street is top notch. Check-in & out was easy peasy too. We will stay here again.

We stayed here for a week in March and loved every minute of it. The condo was impeccably decorated. New TV's. Everything is new, clean and comfortable. Kitchen had all we needed to grill out a few nights. The balcony was the perfect spot to hang out and very convenient when your party is down at the waterslide to throw an extra towel down. The little picnic table was cute although our kids were too big to use it. Very convenient to park by your back door and come and use the stairs. Especially when grilling as the stairs spit out right by the grills and pool. Great time. Everyone was sad to see the week end and head home. Hope to come back soon.

We stayed here for a week in March and loved every minute of it. The condo was impeccably decorated. New TV's. Everything is new, clean and comfortable. Kitchen had all we needed to grill out a few nights. The balcony was the perfect spot to hang out and very convenient when your party is down at the waterslide to throw an extra towel down. The little picnic table was cute although our kids were too big to use it. Very convenient to park by your back door and come and use the stairs. Especially when grilling as the stairs spit out right by the grills and pool. Great time. Everyone was sad to see the week end and head home. Hope to come back soon.