Phoenix West 902

Rental was exactly how it was described. 3 bedrooms 4 baths.

Nice condo. Convenient to shopping and restaurants!

Amazing week with family and our newborn first vacation. Couldn’t of asked for a better condo!

A wonderful property, furnished well, and excellent location for a family vacation. The property is close to restaurants and shopping and right on the beach with ocean views. Description of property was accurate and the unit was well-cared for. Would stay here again. The only problem was TV in master did not work. I could have called to get help but didn't want to lose vacation time.

This condo was very nice and was as it is pictured. The place was very clean. The furniture in all the rooms was very comfortable. The outdoor furniture was very comfortable.
The manager provided excellent customer service when one of the TV clickers went bad. She brought us a new one after it was decided that that was the problem.

This condo was very nice and was as it is pictured. The place was very clean. The furniture in all the rooms was very comfortable. The outdoor furniture was very comfortable.
The manager provided excellent customer service when one of the TV clickers went bad. She brought us a new one after it was decided that that was the problem.

Senior ladies annual beach trip! We had nine ladies, average age, 75, and we all enjoyed this condo. The location was wonderful, beds were comfortable and for the most part, the kitchen included everything we needed. The exception was the coffee pot. It is definitely in replacement mode. We were pleased to find a Keurig added that was not included on the description of the condo. Having the fourth bathroom was a must for us!

Senior ladies annual beach trip! We had nine ladies, average age, 75, and we all enjoyed this condo. The location was wonderful, beds were comfortable and for the most part, the kitchen included everything we needed. The exception was the coffee pot. It is definitely in replacement mode. We were pleased to find a Keurig added that was not included on the description of the condo. Having the fourth bathroom was a must for us!

Enjoyed our week! Condo was very nice! No problems!

The location of the condo was great! It was close to many restaurants, stores and of course we loved that it was right on the beach for easy access. The unit we stayed in was very nice and the beds were very comfortable which is often a problem when away from home but not this trip!

We had a great stay, we have 3 younger children who enjoyed the pools, as well as the beach. We would stay here again.

Room great. A few chairs in balcony need tightening up or replacing. They were wobbly but overall great place

Excellent condo. Unit was very clean and up to date. The facility itself was spotless, no wet elevators and hall area like we have seen in some Phoenix properties. Very well maintained. Highly recommend.

Excellent condo. Unit was very clean and up to date. The facility itself was spotless, no wet elevators and hall area like we have seen in some Phoenix properties. Very well maintained. Highly recommend.

Everything was as promised. Beautiful condo, very clean. Weak Wi-Fi made it difficult to do any work. Overall satisfied.

The rental unit was as it was shown in the pictures. Great views right on the beach. Overall it was exactly as expected. We had an issue with the microwave stopping working and it was remedied immediately. We received a new microwave the next day.
The only issue was the water heater was pretty noisy every time it started up. Not sure what could have been done about that but it became a running joke throughout our stay.
Unit was clean and was otherwise great.

In addition to perfect weather our stay was a great experience as our condo was perfect for our family of 4 adults, 2 teenagers and 2 younger boys. The only issue we had with our condo was a broken ironing board. All else was like being at home.

Only issues we had was the toilet in the master never stopped running and the pool is too small for a resort of this size.

We've stayed at other Phoenix Properties that were great, but Phoenix West was amazing.

The communication received before arriving was very helpful in making for an enjoyable trip. We knew exactly what to expect & were able to plan our trip around the information. The condo & amenities were well maintained and the staff there was so kind. We would recommend it to anyone wanting a lovely beach getaway.

ENJOYED OUR STAY AT THE PHOENIX WEST CONDO. PHOENIX WEST IS A BEAUTIFUL BUILDING WITH LOTS OF AMENITIES..THE UNIT WAS IN NEED OF SOME TLC, IE MOLD IN MASTER SHOWER, BAR STOOLS NEEDED REPAIR AND THE DISH WASHER WAS UNUSABLE.

This was a much needed getaway. The property location and view of the gulf was perfect. However, the main complaint is the lack of cleanliness. We arrived late at night over the holiday, so too late to do anything about it at the time. Apparently, another guest had a similar problem previously and commented in the book left in the condo for the owners. But nothing changed from their visit in October. The showers were not clean, there was sand all over the floor and I doubt the floors were even mopped because if you walked bare-footed, your soles turned black. We all had to wear shoes/black socks while in the condo for the entire time. This alone would make me very hesitant to stay at this property again. It was disappointing.

Even though it rained two of the four days, we had a wonderful time at the beach. Enjoyed family and friends and the memories we made!

This was a great vacation. From the room to the service - everything was perfect! I would highly recommend this condo!

We stayed in Phoenix West #902 and it was wonderful! Beautifully decorated, comfortable, and had everything we needed for our stay. I have booked with Casey many times and he goes above and beyond to make sure our vacation condo is perfect! Looking forward to the next one!

We loved this condo. Location was perfect - close to Gulf State Park - short drive to Gulf Shores. The condo is quite large and decorated nicely. The balcony has a large table as well as two loungers. 9th floor seemed also to be the perfect height for great sunset views each evening. We had an issue with the washing maching - we emailed the property management company and remarkably someone was there within a couple hours - on NEW YEARS DAY!. Pretty remarkable service.

When we were not allowed to our usual condo in Phoenix West 2 because of Hurricane Sally, Phoenix Rentals moved us to Phoenix West to this beautiful condo. We were more than pleased. This condo is decorated so beautifully and has quality furniture. All the utensils, dishes, pans and everything you need to make your meals. Very close to lots of restaurants too. The pictures show this condo as it really is. You will not be disappointed. One of the best condos we've stayed in. Phoenix Rentals are a pleasure to work with.

My family and I plan a beach vacation every year and we have stayed in this condo twice. It is always spotless and very clean. The rooms are beautifully decorated and well maintained. The view of the beach is perfect. We would love to stay here everytime we come to Orange Beach.

The unit needed some TLC. The screen door was broken, water leaked from the fridge, broken bar stools, etc. We have stayed in enough VRBO's that this can be common. Our challange was the air conditioning was out to the building for half the week we were there. The property company kept us informed and we negotiated a rate reduction but tough to sleep in Orange Beach with no ac in July.

When we arrived in the room, we immediately noticed that the bar ice maker was not working, the refrigerator was leaking water, and the shower head in the master bath was not working correctly. Several of the decor pieces/furniture/small appliances were broken. We made a call to the management company and several handymen came to the room to fix the major problems. I feel like all of this should have been noticed before we checked in. We will not be renting from this company again.

When we arrived in the room, we immediately noticed that the bar ice maker was not working, the refrigerator was leaking water, and the shower head in the master bath was not working correctly. Several of the decor pieces/furniture/small appliances were broken. We made a call to the management company and several handymen came to the room to fix the major problems. I feel like all of this should have been noticed before we checked in. We will not be renting from this company again.

My husband and I have 2 grown sons, they each have the best wives and 2 precious children each( 1 has another on the way). We all live in different places.We arrived on a Saturday and stayed until the next Saturday. Very relaxing and fun trip!! The condo was roomy, felt homey, kitchen well stocked, the balcony was nice and inviting, would have liked to have had extra bath towels but we just made good use of the washer and dryer.

My husband and I have 2 grown sons, they each have the best wives and 2 precious children each( 1 has another on the way). We all live in different places.We arrived on a Saturday and stayed until the next Saturday. Very relaxing and fun trip!! The condo was roomy, felt homey, kitchen well stocked, the balcony was nice and inviting, would have liked to have had extra bath towels but we just made good use of the washer and dryer.

Beautiful property. Well stocked and clean.

We went as a family and played as a family. our stay was great. The only complaint I would have is the condo is getting a little run down, need some deep cleaning and a facelift.

Manager's Response

This Condo and property was absolutely beautiful!! We had 5 adults and 1 infant. Regarding the Condo - nicely decorated, the furniture was in great condition and the kitchen was adequately stocked. The views were amazing! The property was very clean and accommodated all of our needs. Perfect for a family of all ages.

This Condo and property was absolutely beautiful!! We had 5 adults and 1 infant. Regarding the Condo - nicely decorated, the furniture was in great condition and the kitchen was adequately stocked. The views were amazing! The property was very clean and accommodated all of our needs. Perfect for a family of all ages.

Such a good time in the condo and complex. It was clean and comfortable. This one looked updated more than some we saw online and it didn't disappoint. hope to be back

Such a good time in the condo and complex. It was clean and comfortable. This one looked updated more than some we saw online and it didn't disappoint. hope to be back

Overall the vacation rental experience was good. Great location, great view and the condo complex was nice. A few things to note about the actual unit are one of the king size beds was extremely uncomfortable had huge dips in it. The condo could have been ALOT more clean. It was filthy there was dust everywhere on the doors/fans. The dust was at eye level so easily could have been cleaned but I did not go on vacation to clean. Allergies were terrible with all the dust in the condo. The floor was so dirty we had to wear shoes the entire stay. We also had to buy hand soap it was not provided and extra toiletries. Also the gym was pretty run down with very old equipment. In the future when we go back we will not stay at this condo again because it just felt extremely dirty to me.

Manager's Response

We loved our stay here. The beach was great!

We loved our stay here. The beach was great!

From the moment we walked in, we felt like it was home! With almost 2000 square feet of space, all 7 of us had plenty of room. As early risers, we worry about waking those who sleep a little later, but the rooms are virtually soundproof! Having a bathroom off each bedroom gave everyone enough personal space too. What surprised us was a HUGE walk-in closet of the master bath where our luggage could be stored! We began each day with coffee on the balcony, followed by a stroll on the beach. The pool area was large and could accommodate all guests because of the number of lounge chairs. We thoroughly enjoyed our stay--thank you!!

Great place to spend the winter months!! Weather goes up & down but vary enjoyable!! Not to hot & not to cooled!! Lots of grrrrrreat golf ️‍♀️ courses to enjoy!! Beautiful white sandy beach!!

Our stay at 902 Phoenix West was very lovely. We enjoyed ourselves tremendously! however, Sunday one the way home I realized I forgot to put my jewelry on. It was left in the Master Suite. I called around 4 Sunday evening to have my jewelry held for me and jewelry was not found?? Impossible to believe, as it was left only a few hours before. The jewelry wasn't greatly expensive, but had very sentimental value. A necklace, a watch, two bracelets and three rings. Pieces I wore everyday. I am terribly sad about losing them. I would gladly give a reward for their return.

We had a great time and it was close to the beach

Phoenix West is a very nice property. The lazy pool is so relaxing! The condo (902) was really spacious and comfortable, including the has a great view of the gulf. Was very happy!

Great time at Phoenix West. Check in process was easy and no keys to keep up with. Casey answered all the questions I had very timely and no issues while we were there. Lazy river was great and condo nicely decorated.

Great time at Phoenix West. Check in process was easy and no keys to keep up with. Casey answered all the questions I had very timely and no issues while we were there. Lazy river was great and condo nicely decorated.

OUR CONDO WAS GREAT, PLENTY OF SPACE, AMENITIES OF THE BUILDING WERE GREAT. BEDS WERE THE ONLY THING I COULD COMPLAIN ABOUT. THEY WERE NOT COMFORTABLE AT ALL.

We had 7 women come to celebrate a retirement. Had a wonderful time. Condo had plenty of room, great location, wasn’t crowded, right on the beach. A great rental!

We loved our stay and found this condo to be equipped better than many we have stayed in. The only thing we would change is the tile floors should be mopped and bathroom throw rugs washed between guests. The tile floors were not clean.

We had a wonderful time! All the rooms and bathrooms were wonderful