Phoenix X 815

We love to stay at Phoenix X because it has a great location, walking distance to Flora Bama, beautiful beach, ice available on site, nice pool area, good parking, etc. The unit we stayed this time is a little dated and needs some attention. The washer and dryer is on its last leg, there was a hole in the wall at the entry door. Our email said no Wi-Fi password needed but it did require one so we had to call/email to get it

Upon arrival, there was already lots of sand on the floor. I get we are at the beach, but it was excessive. Also, the plugs along the far right wall in the condo did not work at all. Hair dryer did not work in primary bathroom. Hole in the wall behind the entrance door that a repair had not even been attempted. Overall, I did not feel like the condo was in the cleanest condition when arriving. Pictures were very deceiving.

Unbeatable location next door to Flora-Bama. However, while the location earns top marks, there are certain aspects of the condo itself that warrant attention. Several items within the condo are broken, from a crockpot to a malfunctioning toaster, to only half of pretty much every single outlet not working, the dishwasher falling apart, and the bathtub drains being clogged, resulting in the peculiar experience of taking a shower and a bath simultaneously. It is clear that some aspects of the property are in need of maintenance. Additionally, the broken crockpot was particularly frustrating as we had purchased ingredients and prepared a meal, only to find out upon attempting to use the crockpot that it was broken. While these issues didn't entirely overshadow our stay, they did detract from the overall experience.

Despite these drawbacks, it's worth noting that the condo was relatively clean upon our arrival, ensuring a comfortable environment for our stay. The beds were cozy, and the living area provided ample space for relaxation.

In summary, this vacation condo offers a prime location that undoubtedly serves as its strongest selling point. However, potential guests should be aware of the maintenance issues that may impact their overall satisfaction. With some attention to these areas, this condo has the potential to shine even brighter and provide guests with an unforgettable vacation experience.

Clean and had all we needed. Plastic shower curtains need to be replaced has mold of them. Right next door to flora Bama so that was nice. Need not like that we had to pay to park our car and pay for beach chairs.

Great location, quiet and comfy! The unit needs a little TLC. A lot of the cookware was very worn, my hairdryer didn’t work, the bathroom sink and tub drained very slow, the shower liner was mildewed and missing rings. The washer was the loudest washer I have ever heard and the lamp by the bed did not work (yes I checked the bulb), but I know those are doable things. Overall it was ok, but when you spend money to stay you kind of would like a little care into some of these things. Generally it needs a good updating. It wouldn’t take much to make this top notch.

The area was good, the room was very very dirty, we spent half a day cleaning,the master bed was terrible, we traveled with friends that stayed in a Brett Robinson room, if they needed towels , blankets, they went to front desk, they also got to check in early, we asked before hand and never received a answer from someone named Charlie, front desk wasn't to fond of him either. If and when we and our family and friends go back it won't be through this so called Charles, or what ever he calls himself.

perfect location for beach and bar. room overall was excellent, but if I have to critique anything, it would be the cookware . could use updated skillets /pans due to the fact these were very used and worn . (5star rating) will definitely book again

Number of bedrooms and beds was perfect for me and two sisters. However, we all thought condo #815 could use a major update throughout.
Cleanliness of condo was not great especially since cleaning fee is a lot.

The condo was very nice. King bed very comfortable. Both bathtubs need drain plugs. I had to use the sink stopper to be able to take a bath.

Went to orange beach for a girls trip and everything was great! Condo was clean and stocked with essentials, rental team and Phoenix X staff were helpful and responsive, and location was so convenient!

The location of this property and the outdoor areas were wonderful.. we loved being in this area... however... this condo needed to be cleaned badly... there was food (popcorn and loose candy) underneath the sofas and the tv stand...the shower curtain was molded and not weighted so it wanted to cling to your body while you showered...there was an old bar of soap in the shower so I feel it was never cleaned...this property would’ve been a great experience had it been clean...we just cleaned ourselves and made the best of it...I would recommend if it was deep cleaned...

The location was great. Very convenient, beautiful view. The cost felt very fair. The only downfall would be $120 parking for 4 nights felt a little steep. And the check in email saying “Don’t call us!!” Felt a little unneeded

Great location, lovely balcony, excellent pool and beach access.

This location is super convenient. I am a fan of the complex and have stayed many times before. This unit is in need of some upgrading. The appliances are old and some of the tile floor is broken and cracking. The hot water does not last for very long.
Regarding the cleanliness, when we came in there was a vacuum in the middle of the floor as if they left mid clean. There were no towels hung in either bathroom and we had to find those. The counter tops and table were sandy and had not been wiped down. The pantry door was sticky to the touch. The master bath toilet runs continually as well.

The condo was very nice the only issue I had was the master bath. It looked like it had not been cleaned. There were stains on the floor near the toilet. I actually cleaned it before we used it because I was not comfortable. The shower curtain also had mildew stains all over it. The balcony also had empty beer cans all over that my son found. I do not fault the owner at all that was cleaning companies fault

Phoenix X has always been a favorite vacation spot for our group of family and friends. We usually occupy 5 units. Our unit 815 was perfect!!! So very clean and the unit is decorated so beautifully.
I would highly recommend this unit and would definitely rent it again next year!!

Great time

Great location. The beds were very hard.

Very Good

Rocky start to our vacation. Went to go to bed first night and found the sheets had not been changed from previous rental. I can deal with some sand on the floor, but a dirty bed is Unacceptable!!

We love Phoenix X and enjoyed our time there. Our condo wasn’t too bad. In dire need of an update throughout the condo. We were disappointed at dirty the condo was when we arrived. The floors throughout the condo were nasty, bathrooms weren’t the cleanest, sinks did not drain and the tubs from showering did not drain. I would highly recommend Phoenix X but not condo 815.

Awesome!

The best thing about this property was the location, beach and pool. We were perfectly located. The beach rental service was great. Checking went smoothly and we were able to get checked in a little early. Our biggest complaint was the cleanliness of the condo. The minimum expectation is it is clean especially when you pay extra for that service. I expect some sand on the floors it’s a beach condo after all-that was not it. Food wrappers underneath and behind dressers and night stands. The ac filters were so dirty the main vent in the living area had blown black/grey dust all over the ceiling which you cannot see in the photos. The DVD player was broke and clicking when we arrived-which if you stay on the couch you would hear all night long. The decorative bedding on every bed is in need of a wash with stains and makeup on both bedrooms bedding. One beds sheets had a sunscreen stain on it that we waxed ourselves. There is a hole in the wall in the hallway that has not been fixed. The washer and dryer area is so dark it’s hard to see what your doing without a flashlight. There’s no’s screen on the sliding door. This unit is in desperate need of a deep clean, paint and repair. Everyone in our group of 11 families said the same thing about all the units- NOT CLEAN! We’ve stayed at many Phoenix properties all were great we will not stay at Phoenix X again.

Pros - Nice decor, on the beach, nice pool, keyless entry, parking garage on same floor as condo
Cons -
(1) Terrible WiFi: This may not be an issue for you, but we had two summer school students with us. Only one laptop could be on the WiFi at a time, otherwise the other would be kicked off.
(2) Mildew in the main bathroom - There was mildew on the shower curtain and some of the trim in the main bathroom. I understand this happens, but this has not been something I've encountered in other condos.

Aside from those two things, we had a great stay!

We LOVED this condo. It had everything and more. We were so pleased with all amenities within the condo, we will be booking again next year! It was clean, updated, & everything in working order. We didn’t have any problems at all! We appreciate also having so much in the kitchen cabinets. We totally forgot a few things and luckily they had everything we needed!

We have rented this condo before and love the location in the complex. The condo was clean and nicely decorated. Very happy with our stay

Room is furnished nicely and is a great location. I felt like it could have been cleaner especially in the bathrooms.

IT WAS CLEAN. THE FRONT DESK WAS VERY INFORMATIVE AND EVERYONE WAS SO KIND THANK YOU ALL

Excellent location. Beautifully decorated condo, very clean and well-maintained. We plan to stay here again next year.

This is our 2nd time staying in this condo! We came here for a softball tournament and the team picked Phoenix X so we just stayed in unit 8-5 again. I love the location and the beach was great. My kids love the size of the pool. Only suggestion would be to get a new, better broom. I was t able to sweep the sand or really anything well with the bottoms in the condo and that was kind of annoying. The bed is also firm compared to what I’m used to at home but the comforter set is comfortable and there are a hunch of different pillows available. Overall we had a great vacation.

We were very satisfied with the property and location. We had no problems with the unit so no interaction with staff except when we checked in. The unit was clean and well equipped. The screen doors need replacement and occasional rug in living room needs cleaned or replaced as it is very stained.

We were very satisfied with the property and location. We had no problems with the unit so no interaction with staff except when we checked in. The unit was clean and well equipped. The screen doors need replacement and occasional rug in living room needs cleaned or replaced as it is very stained.

The condo met our expectations. We were very pleased with location, the view, and access to the beach. Close to great restaurants and shopping as well. Look forward to going back again soon.

Property had smoke and mold smell with decades of dust and rusty appliances. Sheets had stains. Very disappointed with accommodations and left early for another property.

Needs a deep clean...paint..and updating. Screens on patio were torn. Ceiling stained in kitchen. But... great location and great locations within the building because it's close to the garage and the elevators. They were nice enough to come and replace front door for us

Great place to relax and enjoy family and the beach!
Wish they had the pool opened, but that was totally out of their control!
A perk is the covered parking area that prevented us from having hail damage to our car!

Great condo, enjoyed our short stay, hurricane forced us to leave after only 4 days..will be back.

Always enjoy staying at Phoenix X. The location of the condo on the complex is great with access to the parking garage and beach.

Always enjoy staying at Phoenix X. The location of the condo on the complex is great with access to the parking garage and beach.

Always enjoy staying at Phoenix X. The location of the condo on the complex is great with access to the parking garage and beach.

We had a blast! Great view of the beach! So close to great food & great fun! Florabama wasn’t a bar but still had great food and great entertainment! We enjoyed everything! Thank you so much!

The condo was perfect. The girls loved their own room with their own bed, TV and bathroom. The condo was beautifully decorated and comfortable. There does need to be a seat at the vanity to put on your makeup. Would have loved two sinks on that long vanity as well, but it was fine.

The floors were a little dirty and the blankets were not cleaned from previous renters. Also, my husband spent an hour trying to clean the pipes in both bathrooms, because the sinks were backed up! Couldn't fix them, so called maintenance and they came up pretty quick and fixed the problem. So overall we had a pretty good trip.

Quick impromptu trip with family. Not the most family friendly environment. More of a party spring break vibe with the crowd that was there. Everyone cutting loose from corona Quarantine maybe?

Quick impromptu trip with family. Not the most family friendly environment. More of a party spring break vibe with the crowd that was there. Everyone cutting loose from corona Quarantine maybe?

we loved the condo and location; walking distance to good restaurants.

I loved everything about the room. It was very clean, cozy, and well decorated. The kitchen had plenty of equipment for cooking. The decor was very nice.

The condo was nicely furnished, the view was beautiful and loved that you could walk straight from the parking dec to our room. The only problem that we had with our condo was that it was not cleaned very well at all. when you pay $130 for a cleaning fee you expect your condo to be clean, but it was far from clean. The floors had not been mopped, some of the dished were not clean, the tubs were not real clean and our towels had hairs in them. we have been staying in Orange Beach/Gulf Shores for 20+ Years and have never had that problem anywhere we have stayed before, this time was the 1st time we have ever stayed at a Phoenix Property and I was not impressed with their cleaning services. Everything else was pretty good.

Manager's Response

Great. Only complaint wasn’t told about the painting and balcony work that was going on

I was looking for a condo for two couples and Charlie recommended this unit. It was next door to the Flora Bama, which we loved. The condo was in great shape and Charlie made check in and check out very easy.

I was looking for a condo for two couples and Charlie recommended this unit. It was next door to the Flora Bama, which we loved. The condo was in great shape and Charlie made check in and check out very easy.

Perfect location to the FloraBama (our family’s favorite spot. Restaurants and THE BEACH!

Great place. Was a little dirty upon arrival which required our own cleaning. Otherwise, great location.

Great location for spring break. Beautiful full beach front view. Easy access to beach. Nice pools.

It was great! Everything worked out perfectly

Everything was great other than the ice machine being broken in the fridge.

We were very disappointed in this condo. Looks great from the pictures but the condo was filthy dirty. The condo smelled like mold and mildew. I am still washing all our clothes for the 2nd time to get the smell out. There were dirty plates on the counter and coffee pot was never cleaned from last renters. Dish towels had food on them that was hanging on oven. Bathtubs were very dirty. The white leather sofa was black on the seats from renters sitting on them and never cleaned or wiped off. The list could go on. The only good thing from this condo is the view you get from the balcony.

We had a great experience! The view was beautiful and the location to the parking garage was ideal for guests with a baby. I couldn’t have picked a better location. The condo was beautifully furnished as well with comfortable beds. My only complaint was the dirty floors. The floors appeared to have been mopped with dirty water as they were very sticky and left our feet black if we walked without flip flops. This was very annoying as we even had to wipe off our feet before Getting in bed. This is minor and can be easily fixed! As for the overall experience, we thoroughly enjoyed our stay, will highly recommend it to others and will definitely be back!

5 of us stayed here (My husband & I, kids are 5 & 9, And my dad stayed a few nights) there was plenty of room to spare! Condo was perfect and had everything we needed. Direct beach front access and gorgeous ocean views. We saw dolphins every morning around 8-930 AM. Check In was quick and simple, loved having a code and not worrying about a key. We went parasailing, crab hunting, and spent most of our time on the beach because the weather was perfect. There’s an indoor and outdoor pool. Great location: Flora Bama, Yacht Club restaurants are within walking distance and all other restaurants are within a few miles. I’ve got nothing negative to say. Below are the only 2 suggestions I could come up but in all honest we’d stay here again in a heartbeat!

-New broom would be nice, existing broom didn’t sweep well
-Add a pizza cutter in the kitchen

Also, Flora Bama is right next door and during the day you can access drinks and food from them to take back to the beach. They had live music every night but you couldn’t hear it thru the condo walls. We enjoyed having that being so accessible, it’s made the beach more open by not having a hote right next door.

Over all we were very pleased with the property, this is the second time we have have stayed in this unit. Only complaint, is the shower curtain liner in the master bath had mold and mildew; needs to be replaced

clean, convenient, well furnished-no issues

Fantastic experience. I would recommend the facility to all my friends

This was our first vacation to the Orange Beach/Gulf Shores area. On the recommendation of a friend we looked into Phoenix Properties and located this condo at Phoenix X. We were very pleased with this condo, and all the amenities. Very comfortable feeling each time we returned to the room.

The condo was so comfortable and loved the decor(very great taste) The mattress and pillows were really good which is so important!. The view was breathtaking. Perfect time at the beach for seniors. I would certainly recommend
this unit.
(might check the plugs in both bathrooms - couldn't get them to work)

The week was unforgettable, beautiful condo with absolutely everything we needed, beautiful view, comfortable beds, unfortunately we had to leave. Thank you for letting us use your breathtaking home!!

We had an awesome time. Everything was perfect.

Manager's Response

The condo was very nice and clean and beautifully decorated. Definitely love the leather furniture room, very comfortable and clean.

Great condo.....good view. Needs new outdoor chairs!. Will use again when we need a 2 bedroom!

Updated, nicely decorated & very comfortable rental with great view of ocean.

Great time good weather great condo

The unit was adorable, it was very clean and had nice furnishings.

everything was great! Disappointed in the security around indoor pool. Drunks and cussing around children.

We enjoyed our stay in February 2017. It was peaceful and beautiful. We loved the balcony the best.

It was a great stay! Wish it could have been longer. Although we normally stay on a lower floor at the Phoenix X and I was very leery about the 8th floor, it was a really nice condo. Very clean and furnished nicely.

We had a great mini vacation for New Years. Our room was extremely clean & very well decorated. The location for Phoenix X is excellent.

8th floor provided an excellent view of the Gulf. Being close to the parking garage helped with loading/unloading car. Room was dirty and the master closet door would not close. Nice furniture and kitchen was updated and had all the necessary items for a comfortable stay. Beds are comfortable and water pressure is great for showers. Plenty of things to do at resort. Indoor pool was warm like a tub! Walking distance to Flora-Bama restaurants and Waffle House.